FAQ

Frequently Asked Questions

Mobile App

Do I need to set up an account?

Yes. Simply download the RTDMobile2Go app from the iTunes Store or from Google Play. You will need to supply an e-mail address and create a password. Set up is quick and easy.

How do I reset my password?

Please click my account on the home screen of the application, and click forgot my password. A recovery password will be e-mailed to you.

What if I am having technical problems with the mobile ticketing application?

If you encounter any technical problems or errors, please e-mail us anytime RTDmobile2go@sanjoaquinrtd.com or call 209-943-1111, Monday-Friday: 8am-5pm. Please include your application ID in all requests. This can be found within the application under Settings > App Info.

Are there any fees for using mobile ticketing?

The mobile ticketing application is free to download from RTD. When using the application, please be aware that mobile service providers set their own prices for data and usage. RTD is not responsible for any mobile carrier data charges that a customer incurs as a result of purchasing a mobile ticket or downloading the mobile application.

If I purchase my tickets through a pre-tax employer benefits program, can I use mobile ticketing?

If you have an employer benefits programs that provides you with the full dollar value of your monthly pass on a prepaid debit card, then you can purchase a mobile ticket just like you would using any other credit or debit card. All other employer benefits programs are not yet compatible with the mobile ticketing pilot application.

Is it possible to purchase more than one ticket on my phone?

Yes, you can purchase multiple tickets at once using mobile ticketing. To use them simultaneously, simply activate two or more tickets and show each of the activated ticket screens to the driver.

Are receipts available for my mobile ticketing purchase?

Yes, receipts are available via e-mail for all mobile tickets. Simply enter your e-mail address when purchasing a ticket and we will automatically e-mail you a receipt.

Tickets

Where can I use mobile ticketing?

Mobile ticketing can be used on the San Joaquin Commuter Routes. Mobile ticketing will be available on additional routes in the near future.

What types of tickets can I purchase with mobile ticketing?

At this time, mobile ticketing offers single ride, round trip, and monthly tickets for the Commuter Routes.

How and when do I need to activate my mobile ticket?

You should activate your mobile ticket before boarding. Tickets remain active for the duration of your trip. Once you board the bus, simply show the activated ticket screen with video playing in the background.

When do I use the barcode on the ticket?

Drivers will visually inspect tickets on your mobile device; however, they may occasionally ask to scan the barcode on your activated ticket. Press “View Barcode” to show the mobile ticket barcode to the conductor.

When do mobile tickets expire?

Mobile tickets have the same expiration dates as paper tickets. Monthly passes are valid for the month purchased.

What happens if I lose my smartphone or buy a new smartphone?

If you lose or purchase a new phone, you can transfer your tickets. To do so, please e-mail, RTDmobile2go@sanjoaquinrtd.com, visit a ticket window or call 209-943-1111, Monday-Friday: 7am to 5pm. Please include your application ID in all requests. This can be found within the application under Settings then App Info.

If I lose cell phone service while riding the Commuter, will my mobile ticket still work?

Yes, mobile tickets do not need cell phone service to be displayed; however they do need service to be purchased. Therefore, you must purchase and activate your ticket before boarding the Commuter Bus. If you lose cell phone service after boarding the bus, you will still be able to display purchased tickets. Remember, you must purchase your ticket before boarding the bus.

What happens if my smartphone battery dies before I show the driver my mobile ticket?

You are responsible for keeping your smartphone charged. You MUST pay the one-way cash fare if your smartphone is not working, so please plan accordingly. Electrical outlets are available on selected seats.

San Joaquin Mobile Ticketing
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